Terms and Conditions

By booking you agree you have read and understand all Terms and Conditions.
Our Terms and Conditions are available to view online any time prior to booking.

Deposits: A non-refundable deposit equal to one night's tariff is required to confirm a reservation. This deposit is non-refundable under all circumstances including cancellations due to covid-19. Full payment is required to confirm a reservation if reservation is made within the final balance due date. 
Final
 Balance: The final balance is strictly non-refundable and will be automatically charged to the credit or debit card you provided:

28 days prior to arrival for peak times such as Long weekends, Christmas Holidays, special events such as concerts,
7 days prior to arrival at all other times.


-Check-in is from 3pm and check-out is 11am.
-Villas are to be vacated by 11am on the day of departure unless prior arrangements have been made with management. 
-The tariff is based on the type of accommodation, date and duration of stay. Any changes to this detail may impact tariff.
-Prices quoted are current at time of booking, inclusive of GST and firm upon full payment for your date of stay. Pricing quotes subject to change at anytime.
-Minimum stay requirements apply throughout the year.
-Persons under 18 years old are not permitted to stay at Casa La Vina. This includes young children and infants.
-Visitors are not permitted at Casa La Vina.
-We reserve the right to refuse entry into Casa La Vina.
-We reserve the right to cancel any bookings.
-A credit card pre-authorisation up to $200 will be required 1 day prior to arrival.
-We reserve the right to charge a cleaning or damage fee determined by management if the villa is left in an unacceptable condition. Smoking is not permitted inside any villa. Charges will apply if there is evidence of smoke inside.
-Pets are not permitted at Casa La Vina

 

Cancellations

Cancellation requests must be received in writing via email to [email protected] before the final payment is due;

28 days prior to arrival for peak times such as Long weekends, Christmas Holidays, special events such as concerts,
7 days prior to arrival at all other times.

Payments made are strictly non-refundable for all cancellations including cancellations due to covid-19.
If cancellation request is received prior to the balance due dates above, the balance of your reservation will be waived and only the one night’s tariff is retained by Casa La Vina.
If cancellation requests are received after the final payment date, 100% of the tariff is retained by Casa La Vina.

One date change is permitted if requested prior to the final payment date, subject to availability.
No more than one date change is permitted. 
Date changes are not permitted after the final payment date.

In the event of a Government enforced Country, State or LGA travel ban, any money paid is strictly non-refundable and will be held in credit to use towards another stay within 12 months of your original check-in date. The credit cannot be used in peak times such as school holidays and long weekends.

No refunds are given if you choose to depart early for any reason.
No refunds or postponements are permitted for bad weather.
No refunds are given for any cancellations due to covid-19.
No refunds are given if your stay is cancelled, or you cannot attend due to any reasons beyond the control of Casa La Vina. This includes but not limited to, fires, floods, road closures, travel bans or covid-19.